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Front Desk Pressure, Answered

Adele Care is an AI front desk for UK dental practices. It answers calls, texts, emails and messages, books appointments in Dentally and passes anything clinical to the practice team. Reception comes first, and more than 130 practice functions follow.

Join the pilot
Overflow call · practice line 1
08:44
Patient I've chipped a tooth, can someone see me today?
Adele Care I'm sorry to hear that. Is there any swelling or bleeding?
Patient No swelling. It's sharp and a bit sore.
Adele Care I've passed this to the team with your details. They'll call you back this morning.
Sorted asUrgent
Diarychecking
Passed toassessing
ScopeNon-clinical
Built for UK dentistryDentally from the pilotNHS DCB0129 and DCB0160Non-clinical scopeStaff always in the loop

What An Unanswered Phone Costs A Practice

Calls peak at opening time, over lunch and at school pick-up. Cancellations need filling while the desk is full. Recalls, plan queries and payment questions slip to the next day.

37%
of callers try a competitor within 60 seconds if nobody answers
3 hrs
of a receptionist's day goes on routine, predictable calls
1 in 4
peak-hour calls to busy practices go unanswered
£40k
a year lost to empty chair time at a two-surgery practice
37%: YouGov for Answer4u, 2,046 UK adults, June 2026. Other figures are working estimates from practice managers in Greater Manchester.

Answer, Sort, Act, Pass

Your diary stays in Dentally, unchanged. Adele Care handles phone, email, SMS and messaging around it and writes each booking straight back.

Talk to us
Receptionist at a dental practice reception desk using a tablet, with the waiting area behind her
Answer
Picks up overflow calls, texts and web enquiries and speaks to patients in plain English.
Sort
Separates routine requests from urgent ones, using clinical rules your practice has approved.
Act
Syncs both ways with your PMS to book, reschedule, fill diary gaps and send confirmations in real time.
Pass
Sends anything outside its scope to a named clinician, with a summary of the patient's context.

The Same Monday, Twice

One morning at reception, with and without Adele Care.

Today
With Adele Care
08:30
Twelve voicemails and four texts, with one emergency buried in the pile.
Overnight messages are already sorted by priority, with the urgent one at the top.
09:10
Two patients wait at the desk while the phone rings.
Overflow calls are answered and booked, so reception can look after the patients in front of them.
11:00
A 2pm slot cancels and nobody has time to work the waiting list.
The 2pm slot goes to the waiting list and is refilled.
17:30
Recalls, plan queries and payment reminders roll over to Tuesday.
Recalls, plan answers and payment reminders go out before closing.
08:30
Today
Twelve voicemails and four texts, with one emergency buried in the pile.
With Adele Care
Overnight messages are already sorted by priority, with the urgent one at the top.
09:10
Today
Two patients wait at the desk while the phone rings.
With Adele Care
Overflow calls are answered and booked, so reception can look after the patients in front of them.
11:00
Today
A 2pm slot cancels and nobody has time to work the waiting list.
With Adele Care
The 2pm slot goes to the waiting list and is refilled.
17:30
Today
Recalls, plan queries and payment reminders roll over to Tuesday.
With Adele Care
Recalls, plan answers and payment reminders go out before closing.

Where Reception Starts

These are the core reception agents in the first release. Each one logs every action with a reason.

Dentist in a treatment room talking with a smiling patient in the dental chair

Overflow Calls

Reception core
Answers on your existing practice number
Books, reschedules and registers new patients straight into the diary
Sorts routine from urgent using your practice's rules
Passes urgent cases to your team with a summary
Reception can stay with the patients at the desk.

A Better Visit, From First Call To Next Check-Up

Any time
Reachable After Hours
Patients can get through after work or at the weekend without waiting on hold.
Two days before
Confirmed Or Chased
A confirmation text goes out. If the patient doesn't reply, an automated call follows the next day.
On the day
Self Check-In
Patients check in on a kiosk or their phone, which frees up the desk at its busiest.
After the visit
Plan, Invoice, Rebook
Patients get their treatment plan or invoice by WhatsApp or email and can book their six-month check-up in one tap.
Follow-up
Feedback And Reviews
Patients receive a feedback request, including the NHS Friends and Family Test.

Reception First, Then The Whole Desk

We have scoped more than 130 front-desk and back-office functions in a dental practice that can be automated. They will ship in phases after the reception core, and our Clinical Safety Officer signs off each one.

Jul–Sep 26
Pre-Development
Market research, regulatory requirements and developer due diligence.
Dec 26
First Pilot
In pilot practices, Adele Care answers calls, books and registers patients in Dentally, signposts urgent cases and runs recalls.
Mar 27
Full-Feature Beta
The full suite of front-desk and back-office agents goes into beta.

What Follows Reception

Patient Access
Self check-in, treatment plans and payment options beyond your PMS's limits, plus feedback and Google reviews.
Back Office
Plan and payment queries, collections, recalls and the paperwork that lands after hours.
Every Channel
Voice, email, SMS and messaging, with British Sign Language support planned.
More Practice Systems
Dentally first, then the other practice management systems used across the UK.

For Single Practices

You have one line, one diary and nobody on the desk after six. Adele Care picks up what reception can't and sorts the list before your team arrives.

Talk about a single site
Good Morning, Meadow Lane Dental
23 messages came in overnight. Four need you.
Chipped tooth, in pain
06:52
For review
Reschedule hygienist
23:41
Booked Tue
New patient registration
21:07
Registered
Payment plan query
20:22
Answered

For Groups And NHS Providers

Apply one set of rules across every site, see reporting in one place and get the DCB0160 and DPIA paperwork your IG lead needs.

Talk about a group rollout
Group Overview
Sample view, last seven days
Answered
2,418
Gaps refilled
86
To clinician
37

Four Commitments That Don't Change

Whatever we add, we hold Adele Care to the same regulatory and clinical safety standards as any core NHS system.

Strictly Non-Clinical
Adele Care books, reschedules and gives practice information. Questions about diagnosis or treatment go to a clinician.
UK GDPR Throughout
Patient data is UK-hosted, minimised at source and never used to train a third-party model.
A Human In The Loop
Patients can ask for a person at any point. Anything unclear goes to your staff.
Auditable By The Practice
Your practice sets the rules and can review every logged action.
NHS DCB0129 And DCB0160
Clinical risk management for the product and each deployment, signed off by our Clinical Safety Officer.
NHS DTAC v2
Covers clinical safety, data protection, interoperability, technical security and usability.
Cyber Essentials
Government-backed security certification, plus penetration testing before go-live.
CQC And GDC Alignment
Built around Care Quality Commission and General Dental Council requirements.
Data Protection By Design
UK GDPR compliance and a DPIA from the start, with ICO registration.
Clinical Safety Officer
Involved in every design decision.

Built By People Who've Worked Both Sides Of The Desk

Harshit Shah
CEO
MPharm. Scaled and exited a national dental supplies business and a dental practice.
Dr Paul Mc Crory
CDO
Former dentist, practice owner and researcher. BDS, MSc, MMedSci, PhD. Holds a US patent and has an XAI research background.
Matthew Jude
Product and Operations
BSc Biomedical Science. Scaled VSDent X-ray sensors to around 75% of the UK market.
Dr Sushil Kumar
Clinical Safety Officer
MBBS, MRCP (UK). GMC-registered Clinical Fellow at Bedfordshire NHS Trust.
Dr Nidhi Surana
Clinical Lead
BDS, GDC registered. Grew and exited her own practice and now practises at Bupa Dental Care.

Frequently Asked Questions

What Is An AI Dental Receptionist?

An AI dental receptionist answers patient calls and messages for a practice, books appointments and passes on anything it can't handle. Adele Care does this across phone, text, email and messaging, writes bookings straight into Dentally and sends anything clinical to your team.

Does Adele Care Give Clinical Advice?

No. Adele Care is strictly non-clinical: it books, reschedules and gives practice information. Questions about diagnosis or treatment go to a clinician at your practice.

Which Practice Management Systems Does It Work With?

The pilot works with Dentally, with two-way sync for bookings. Other practice management systems used across the UK follow in later phases. If your practice uses SOE, R4 or another system, you can still apply and tell us which one.

Is It Compliant With DCB0129 And DCB0160?

Adele Care is built to NHS DCB0129 and DCB0160, the clinical risk management standards for health IT. Our Clinical Safety Officer signs off the product and each deployment, and we provide the DCB0160 paperwork your IG lead needs.

How Does It Handle Urgent Cases?

Adele Care separates routine requests from urgent ones using clinical rules your practice has approved. Urgent cases go to your team or a named clinician with a summary of the patient's context. Patients can ask for a person at any point.

When Can My Practice Start?

The first pilot practices go live on Dentally in December 2026. The full-feature beta follows in March 2027. Apply using the form below to be considered for a pilot place.

How Is Pricing Set?

We haven't published pricing yet. You can ask about pricing when you apply for the pilot.

Does It Replace My Reception Team?

No. Adele Care picks up overflow calls and out-of-hours messages so reception can look after the patients in front of them. Anything unclear goes to your staff.

Where Is Patient Data Held?

Patient data is hosted in the UK, minimised at source and never used to train a third-party model. You can request our DPIA pack by email.

Which Channels Does It Cover?

Adele Care covers phone, SMS, email and messaging. Treatment plans and invoices can go out by WhatsApp or email. British Sign Language support is planned.

Join The Reception Pilot

The first pilot practices go live on Dentally in December 2026. The full-feature beta follows in March 2027. To apply, tell us about your practice.

Prefer to email? Write to hello@adelecare.co.uk.

Apply For A Pilot Place

All fields are required unless marked optional.

NHS, private or mixed